The good: The staff at the Clarion who handled our booking and our subsequent cancellation were polite and friendly. When we explained the list of reasons why we were demanding to cancel after being in the room less than an hour, and requesting a complete refund, we were given a refund and a sincere apology for the experience.

The bad: 

1) Confusion on site, as the office for the Vista Inn is permanently closed, and arrangements are managed at the Clarion Inn which is in front of the Vista Inn, coming from the access road. The sign on the doors at the Vista Inn did not state this, and thus the confusion.

2) Nonsmoking room reeked of cigarette smoke.

3) Dirty Linens: one white pillowcase had brown stains across it, and all towels and bed linens had unpleasant odor.

4) Inconsistent staff: while the gentlemen at the front desk were friendly and polite, we requested a change for the soiled pillow/pillowcase, and after 45 minutes without any response from housekeeping, we stepped out of our room and saw the housekeeper taking a smoke/vape break next to the linen cart several doors down.

5) Nonfunctional wifi: we were given a password that was not accepted for sign-on at any of the networks reachable from our room... and it should be noted that we tried every network because we were not told which one we were supposed to be able to access.

6) The price charged at the Clarion registration desk was higher than the amount on my Booking confirmation, and in-general was way too high for the poor quality of the room.